Unified Operations
Management Platform
ITIL-aligned enterprise platform for IT, HR, Facilities, and Customer Service. Streamline operations across your entire organization.
From incident management to project portfolios, test management to HR onboarding — one platform to manage all enterprise services.
47
Open Incidents
98.2%
SLA Compliance
12
Pending Changes
8
Active Projects
12+
ITIL Processes
20+
Modules
200+
API Endpoints
150+
Permissions
One platform, every department
Extend service management beyond IT. Opsuite enables consistent service delivery across your entire enterprise with department-specific workflows.
IT Service Management
Full ITIL-aligned service desk with incident, problem, change, and release management.
HR Service Delivery
Employee onboarding, offboarding, and HR request fulfillment workflows.
Facilities Management
Manage facility requests, maintenance, and space allocation.
Customer Service
External customer support with SLA tracking and knowledge base.
Project Management
Full PPM with portfolios, programs, Gantt charts, and resource planning.
Quality Assurance
Test case management, execution tracking, and defect management.
Complete ITIL process coverage
Built on ITIL best practices to ensure your service management processes follow industry standards and proven methodologies.
Incident Management
Restore normal service operation quickly.
Problem Management
Identify root causes and prevent recurrence.
Change Management
Control changes with CAB approval workflows.
Release Management
Plan and deploy releases with confidence.
Request Fulfillment
Handle service requests efficiently.
Service Catalog
Define and publish available services.
Knowledge Management
Capture and share organizational knowledge.
SLA Management
Define and monitor service level agreements.
Configuration Management
Track CIs and their relationships.
Asset Management
Manage lifecycle of IT and non-IT assets.
Continual Improvement
Track and implement improvements.
Service Level Management
Ensure services meet agreed levels.
Everything you need, nothing you don't
Comprehensive modules that work together seamlessly. Enable only what you need with per-tenant feature toggles.
Service Management
Incident Management
Priority matrix, SLA tracking, auto-assignment
Problem Management
Root cause analysis, known errors, incident linking
Request Fulfillment
Service catalog, approval workflows, cost tracking
Change Management
CAB meetings, risk assessment, blackout windows
Release Management
Release planning, deployment tracking, rollback
Asset & Configuration
Asset Management
Hardware, software, contracts, lifecycle tracking
CMDB
CI classes, relationships, impact analysis
Discovery
Network scanning, auto-reconciliation, scheduled jobs
Software License
License compliance, usage tracking, renewals
Project Portfolio (PPM)
Portfolio Management
Strategic alignment, investment decisions
Program Management
Group related projects, track dependencies
Project Planning
Gantt charts, Kanban, critical path, milestones
Resource Management
Capacity planning, utilization, skills matrix
Demand Management
Intake, prioritization, business case analysis
RAID Log
Risks, assumptions, issues, dependencies
Quality Management
Test Case Library
Folder structure, steps, versioning, approval
Test Planning
Release testing, change testing, regression
Test Execution
Execution wizard, evidence capture, results
Defect Management
Severity, workflow states, linking to tests
Knowledge & Self-Service
Knowledge Base
Rich editor, categories, search, versioning
Self-Service Portal
Ticket submission, KB access, status tracking
Service Catalog
Browse services, request items, track delivery
Automation & Workflows
Process Automation
Onboarding workflows, task assignment
Approval Workflows
Multi-level approvals, delegation, escalation
SLA Automation
Response/resolution tracking, escalations
Notifications
Email alerts, in-app notifications, webhooks
Analytics & Reporting
Custom Dashboards
Drag-drop widgets, real-time data
Reports
Built-in reports, custom queries, export
Metrics
KPIs, trends, SLA compliance, performance
Timesheets
Time tracking, approvals, project costing
Administration
Custom Fields
16 field types, conditional logic, permissions
Form Builder
Drag-drop design, multi-column, dependencies
Role-Based Access
Granular permissions, 150+ permission keys
Multi-Tenant
Data isolation, feature flags, branding
Built for enterprise scale
Multi-tenant SaaS architecture with complete data isolation, per-tenant customization, and enterprise-grade security.
Row-Level Security
Complete data isolation per tenant.
Feature Toggles
Enable modules per tenant.
RBAC
150+ granular permissions.
High Performance
Partitioned tables, optimized queries.
REST API
200+ endpoints for integration.
Webhooks
Real-time event notifications.
Platform Admin Console
Tenant Management
Acme Corporation
TechStart Inc
Global Services
1,543
Total Users
3
Tenants
100%
Uptime
Modern Technology Stack
Next.js 14
Frontend
NestJS
Backend
PostgreSQL
Database
TypeScript
Language
Tailwind CSS
Styling
JWT + RLS
Security
Enterprise Ready
Ready to transform your
operations?
Join enterprises that have streamlined their service management with Opsuite. Start your free trial today — no credit card required.