Field Service Management Reimagined
Transform your field service operations with AI-powered route optimization, real-time SLA monitoring, and seamless SAP S/4HANA integration.
Real-time dispatch intelligence
Watch AI optimize technician routes and assignments in real time across your service territory.
Intelligent automation that works for you
Our AI engine continuously learns from your operations to deliver smarter predictions, recommendations, and insights.
Predictive Diagnostics
AI analyzes equipment history and symptoms to predict failures and recommend preventive actions.
SLA Risk Prediction
ML models predict SLA breach risk and suggest proactive interventions to maintain compliance.
Smart Recommendations
AI suggests optimal parts, technicians, and scheduling based on job requirements and history.
Feedback Intelligence
NLP-powered sentiment analysis extracts insights from customer feedback to improve service quality.
Auto Tier Evaluation
Automatically evaluate dealer performance and certifications to calculate tier eligibility in real-time.
Goal Progress Tracking
Real-time goal progress calculation based on actual performance data, certifications, and training completion.
Everything you need to manage field service
A comprehensive platform designed for modern field service operations, from dispatch to completion.
AI Diagnostics Engine
ML-powered diagnostics analyze equipment history, symptoms, and patterns to predict issues and recommend solutions before failures occur.
AI Route Optimization
Automatically optimize technician routes using advanced algorithms. Reduce travel time, fuel costs, and maximize daily job completion.
Customer Feedback & Insights
Automated surveys with AI-powered sentiment analysis. Track NPS, CSAT, and get actionable insights.
Configurable Workflows
Define custom job status workflows per tenant. Configure required fields, approvals, and automated transitions.
SLA Monitoring & Alerts
Track service level agreements in real-time with AI risk prediction. Get alerts before SLA breaches occur.
Mobile-First Design
Native mobile app for technicians with offline support, GPS tracking, signature capture, checklists, and photo documentation.
Customer & Dealer Portals
Self-service portals for customers to track jobs and request service. Dealer portal for resellers.
Inventory & Parts Transfer
Track technician inventory in real-time. Enable part transfers between technicians with approval workflows.
Dynamic Checklists
Create job-type specific checklists with required steps, photo capture, and compliance tracking.
Multi-Channel Notifications
Push notifications, email, SMS, and in-app messaging. Real-time updates for all stakeholders.
Team Management
Manage technicians with skill tracking, certifications, and territories. Role-based access control.
Advanced Analytics & Reports
AI-powered insights on productivity, service quality, parts usage, repeat issues, and satisfaction metrics.
Dealer Tiering System
Classify dealers into tiers (Authorized, Silver, Gold, Platinum) based on certifications, performance metrics.
Performance Goals Tracking
Set and track measurable goals for dealers with automatic progress calculation.
Training & Certification
Manage technician certifications and training courses. Track expirations, prerequisites, and learning paths.
Qualification Matching
Automatically match technicians to jobs based on certifications, skills, and equipment expertise.
Seamless integrations with your existing systems
Connect Servixo with your ERP, CRM, and business tools for a unified workflow. Native SAP S/4HANA integration ensures real-time data sync.
SAP S/4HANA
Native bidirectional sync
SAP Business One
Full ERP integration
ServiceNow
ITSM workflow sync
Salesforce
CRM & service cloud
Microsoft Dynamics
ERP & CRM sync
QuickBooks
Invoicing & accounting
Why leading service teams choose Servixo
Trusted by field service organizations to deliver exceptional customer experiences while optimizing operations.
Faster Response Times
AI-powered dispatching assigns the right technician to every job, reducing response times by up to 50%.
Enterprise Security
SOC 2 compliant with role-based access control, SSO, and complete audit trails.
Higher First-Time Fix
Skill-based routing and AI part recommendations ensure technicians arrive prepared.
Improved Customer Satisfaction
Automated feedback collection with AI insights helps continuously improve service quality.
Predictive Maintenance
AI diagnostics predict equipment failures before they happen, reducing emergency calls.
Flexible & Configurable
Custom workflows, field catalogs, and UI screens adapt to your unique business processes.
Ready to transform your field service?
Join hundreds of service organizations already using Servixo to deliver exceptional customer experiences.