Hubentix
One portal. Every persona. Every relationship.
Hubentix gives customers, dealers, suppliers, and admins a single white-label portal for the relationship they share with you — installed-base intelligence, commerce, service, ticketing, finance, and partner programs, all under one roof and one identity.
Built for every side of the relationship
Customers, dealers, suppliers, and admins — each persona gets a tailored portal sharing the same identity, the same data, and the same source of truth.
Multi-Persona Portals
Purpose-built experiences for Customer, Dealer, Supplier, and Admin — each with the right navigation, permissions, and KPIs out of the box. One identity, four front doors.
Commerce & Catalog
Hierarchical product catalog, persistent cart, quote requests, customer/tier pricing profiles, and full order lifecycle — submitted, confirmed, processing, shipped, delivered, with activity timeline at every step.
Installed-Base Intelligence
Equipment registry with warranty badges, service-record history, and operational state. Every order, ticket, meter read, and invoice ties back to a serial-numbered asset — not a free-text comment.
Service & Ticketing
Service requests with a 6-state lifecycle, SLA-aware support tickets with internal/external comments, auto-routing by persona, appointment scheduling, and slot-based resource availability.
Finance & Programs
Invoices, payments, credit memos, and statement generation. Incentive programs with tiers, rebate claims, and MDF approval workflows — finance and partner economics, in one ledger.
White-Label & SAP-Ready
Multi-tenant by construction with isolated data and per-tenant branding (light/dark/system). Integration layer with a GenericAdapter framework — SAP S/4 HANA on day one, plus webhook intake and event-driven sync.
Four personas. One platform.
Customer, dealer, supplier, and admin each get a portal tailored to what they actually do — sharing the same identity, the same installed-base data, and the same ledger underneath.
Customer
Self-service
Orders, equipment, service requests, invoices, meter reads
Dealer
Channel ops
Customer book, order pipeline, service queue, rebate claims
Supplier
Procurement
POs, ASNs, supplier invoices, scorecard KPIs
Admin
Control plane
Tenants, users, branding, integrations, audit
Hubentix
Unified Operations Platform
Every action — an order, a service request, a rebate claim, a meter read — flows through one tenant-scoped data model. Roles decide what each persona sees; the platform makes sure they're all looking at the same truth.
Service tied to the asset, not a free-text field.
Every service request, ticket, appointment, and meter read attaches to a serial-numbered piece of equipment in the installed-base registry. A 6-state lifecycle, SLA-aware ticketing, and per-persona routing mean the right operator sees the right work the moment it lands.
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Installed-base registry with warranty badges and service history
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Service requests with a 6-state lifecycle (open → in-progress → waiting → resolved → closed)
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SLA-aware support tickets with internal & external comments, auto-routing by persona
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Appointment scheduling with slot-based resource availability
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Activity feed and audit trail on every record — who did what, when, from where
Quote #QT-2026-1204
From browsing to invoice — one ledger.
Hierarchical catalog, customer/dealer-tier pricing, persistent cart, and a full order lifecycle. Quotes carry version history and pricing profiles; invoices, payments, and credit memos close the loop into the Finance Hub — no swivel-chair to your billing system.
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Hierarchical product categories with availability and per-tier pricing profiles
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Persistent cart, checkout flow, and cart-expiry policies
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Quote request workflow with version history and line-level discounts
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Order lifecycle: submitted → confirmed → processing → shipped → delivered, with shipment tracking
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Finance Hub closes the loop: invoices, payments, credit memos, statement generation
Usage data that pays its way to the rebate.
Manual or automatic meter reads with validation, equipment-level consumption tracking, and a Knowledge Hub of guides and policies. Channel programs sit on the same data — incentive tiers, rebate claims, and MDF approvals run on the meter and order history they're built to reward.
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Meter reads (manual, bulk, CSV, or auto) with validation rules
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Equipment-level consumption with billing-history breakdowns
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Knowledge Hub: hierarchical document categories with versioning and per-persona scopes
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Channel programs: incentive tiers, rebate claims, MDF approvals
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Procurement hub: suppliers, POs, ASNs, supplier invoices, scorecard KPIs
Powerful Administration
Two tiers of administration give platform operators and tenant managers the tools they need.
Platform Admin
System-wide configuration
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Tenant Management
Create, configure, and manage customer organizations
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Integration Layer
GenericAdapter framework with SAP S/4 HANA, Servixo, and Meterix connectors; field/enum/endpoint mapping per tenant
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System Health Monitoring
Real-time dashboards for backend status and performance
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API Key Management
Secure credential storage and rotation policies
Tenant Admin
Organization-level control
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User Management
Invite users with auto-provisioning and SSO support
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Custom Role Creation
Define roles from 35+ granular permissions
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Module Access Control
Toggle Commerce, Service, Finance, Schedule, Meter, Knowledge, and Program hubs per tenant or persona
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Audit Logging
Complete activity trail with export and compliance reports
One platform. Three of the four front doors.
The Admin sees the whole tenant. The Dealer sees their book of customers. The Customer sees their orders, equipment, and invoices. Same data — different lens.
Admin sees everything.
Tenant-wide KPIs, recent orders, service request queue, tenant settings, and the audit log — one console for the operator running the platform.
Customers self-serve.
Open orders, equipment, service requests, and invoices due — all on one welcome screen, scoped to the signed-in customer and their installed base.
Dealers run their book.
Active customers, pending orders, equipment installed, open service requests — channel partners get a console scoped to the accounts they own.
Ready to unify your customers, dealers, and channel?
See how Hubentix puts every persona on the same platform — installed-base intelligence, commerce, service, finance, and partner programs, all running on one tenant-scoped data model.
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